Samhita and Cipla have collaborated to tap into the potential of pharmacists as a key driver of community healthcare in the country. The collaboration was established after a study of over 1,100 pharmacists titled Future of Pharmacies, conducted by the two companies across India, and shaped by the insights of Nachiket Mor, PhD, Cipla said in a statement.
The study indicates that pharmacists are invested in the health of their communities. Sixty one per cent pharmacists stated that they wanted to improve their medical skills and knowledge to serve their customers better and 76 per cent reported collaborating with healthcare players to improve outcomes in their localities, added the statement.
The study also shows that being a pharmacist is a full-time profession for 93 per cent of respondents and 91 per cent did not want to switch their line of business. This demonstrates their commitment to their professions and the possibility of their long-term engagement in community healthcare. Based on insights from the report, Samhita has partnered with DigiHealth to undertake a pilot project with 220 pharmacies in Mumbai and Pune regions, it further mentioned.
As part of this pilot, a BP monitor and weighing scale would be provided to pharmacists to carry out a screening of walk-in customers and spread awareness on hypertension, including symptoms, treatment and required lifestyle changes, customers would be provided access to teleconsultation at the pharmacy (or through the DigiHealth app to be accessed via the customer’s smartphone) with doctors and Digihealth, through its mobile app and pharmacy network, would nudge communities and individuals to avail testing and follow-up on their conditions, according to the statement.
Speaking in this regard, Priya Naik, Founder and CEO, Samhita Social Ventures, said, “Pharmacists are deeply connected to the communities they serve and are often trusted by their customers for medical advice, which uniquely positions them as champions and drivers of better community health. As demonstrated in the knowledge collaboration with Cipla, there is a substantial opportunity for private and public sectors to effect positive outcomes in healthcare by strengthening and supporting pharmacies in their quest to learn more, grow their business and gain the confidence and trust of their communities.”
Adding to it, Nachiket Mor, PhD and visiting scientist – The Banyan Academy for Leadership in Mental Health, advised on the pharmacy study and solution. He said, “India is experiencing a rapid disease transition and chronic diseases are becoming more prevalent in the lives of Indians. Many health systems around the world have realised that to address this very large and growing problem, healthcare will need to deploy multiple channels of engagement with people, and that pharmacies are ideally placed to complement the efforts of other, more traditional, channels. Pharmacies have a large presence even in the remotest parts of India and involving them in treatment and prevention efforts in a structured way, offers the opportunity to create a large-scale impact and build a dense and ubiquitous multi-channel primary care network that is essential to universal healthcare.”
As per the study, the most common health challenge was non-communicable diseases (NCDs), mainly diabetes and hypertension. Thus, the pilot focusses on helping pharmacists identify and facilitate treatment for hypertension. It is also geared to build the capacity of pharmacies in growing their businesses and improving customer relationships, said the statement.
Furthermore, it informed that while pharmacists have the appetite to upskill, 80 per cent said they access information about healthcare and medicine through doctor’s prescriptions and 40 per cent use the internet/social media to learn about the best practices. This establishes both intent and action to learn but also raises concerns about pharmacists accessing and relying on misinformation or incomplete information. There is a clear opportunity to provide credible knowledge to these pharmacists.
While the pilot is concentrated in urban areas, as stated in the report, this initiative has the potential to provide a fillip to healthcare in rural areas of the country. With most hospitals located in urban centres, patients from rural areas travel as far as 60 km for healthcare. From a patient and community perspective, the empowered pharmacies in rural areas could eventually facilitate timely interventions through trusted healthcare to prevent acute or chronic illnesses, non-communicable diseases, the statement suggested.