It has resulted in significant growth in business volumes, team size and stable partnerships with our customers
Founded in 2009, with the objectives of enhancing stable relationships, specialisation, support, sustainable growth and a systems approach, Anton Paar India has made significant investments and launched various initiatives to further these objectives during 2015. These positive steps are a result of significant growth in business volumes, team size and stable partnerships with our customers.
Anton Paar India has acquired a second ‘twin’ building next to the existing headquarters in Gurgaon and has consequently doubled the available space at the headquarters. The new headquarter building was recently inaugurated by Dr Jakob Santner, Executive Director, Anton Paar.
During the course of 2015, offices in Mumbai, Chennai and Bengaluru have also moved to new locations and have been expanded and equipped with better infrastructure facilities.
The upgraded infrastructure will serve all parts of the company: sales, service and administration. The focus is on ‘customer experiences’: existing users, prospective customers and guests will be able to experience the characteristics of Anton Paar – ‘innovation’, ‘tradition’ and ‘responsibility’ up close.
There are four demonstration laboratories in Gurgaon, Mumbai, Bangalore and Hyderabad with the full range of Anton Paar instruments and attached training rooms. This will create ideal conditions for customer training and experiencing the measurement capabilities of Anton Paar products in the best possible surroundings.
2015 was earmarked as the ‘Year of Service’ globally within the Anton Paar group. Various initiatives have been undertaken at Anton Paar India towards enhancing our service support capabilities but the most significant commitment has been the increase of the service team by 40 per cent.
This future-oriented expansion has also allowed us to organise the service team in three focused regions for more qualified and focused support for our customers. Backed by in-house repair centres at Gurgaon and Mumbai and increased warehousing space for spare parts in all four regions, Anton Paar India is looking forward to deliver an enhanced support to our customers.
EP News Bureau – Mumbai