Express Pharma

Persistent Systems releases physician and patient relationship management Salesforce Fullforce Solution

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It enables healthcare providers to fill critical gaps in patient acquisition, referral, engagement, care transition, coordination and discharge

Persistent Systems has released the Persistent Systems Physician & Patient Relationship Management Salesforce Fullforce Solution. Developed to improve physician referral, care coordination and to enhance the overall patient experience, the suite of accelerators spans the broad patient experience spectrum, providing faster and more predictable deployments of Salesforce’s suite of cloud-based solutions for the healthcare industry.

Developed by Persistent Systems, in collaboration with numerous providers since 2014, this mobile-enabled Fullforce Solution built on the Salesforce Service Cloud enables healthcare providers to fill critical gaps in patient acquisition, referral, engagement, care transition, coordination and discharge. By providing an agility layer around existing and siloed EMRs and related applications, disparate processes and traditionally siloed data, this suite of accelerators is a significant step in driving unified physician-provider-patient engagement and care transition.

Salesforce recently named Persistent Systems to its ecosystem of partners supporting the development and deployment of Salesforce Health Cloud. The next release of Persistent Physician & Patient Relationship Management Fullforce Solution will be extended to leverage the new capabilities in Salesforce Health Cloud.

Persistent’s Salesforce Fullforce Solution helps address several critical challenges today and provide a broad range of quantifiable benefits. It includes improved physician outreach effectiveness and referrals, increased competitiveness and revenues of domestic and international concierge programmes, seamless patient onboarding and patient qualification workflows, enhanced care team productivity, communication and collaboration, real-time alerts and remedial actions for rounds and grievance management, stronger patient adherence/lower readmits from proactive follows and higher HCAHPS by streamlining end to end patient experience.

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